Returns & Damaged Items Policy
Return and Damaged Item Policy
All product returns and damaged item returns must have prior authorization from our Customer Care Department. No credit or refund will be issued without prior authorization from our Customer Care Department.
Our Customer Care Department can be reached via email at:
CustomerCare@ImpactNutritionLLC.com. You will receive an email confirmation receipt within 48 hours. If you do not, please resend your request.
Product Returns
If for any reason a customer orders a product, whether by online service, email, fax, or mail, then decides that they do not want the item upon receipt, the return will be handled as follows:
For an unopened / factory sealed item: the customer is required to contact the Customer Care Department for a Return Authorization Number. Once a Return Authorization Number is received, the customer is required, at the customer’s expense, to return the item along with the Return Authorization Number to:
East Coast Distribution Center
701 Hudson Avenue
Scranton, PA 18504
Once received and processed, we will refund your account / credit card minus a 20% re-stocking fee. In addition, an approved refund / credit will not include shipping charges previously paid.
For an opened / broken seal item: the customer is required to contact the Customer Care Department for a Return Authorization Number. Once a Return Authorization Number is received, the customer is required, at the customer’s expense, to return the item along with the Return Authorization Number to:
East Coast Distribution Center
701 Hudson Avenue
Scranton, PA 18504
Once received and processed, we will refund your account / credit card minus a 30% processing fee. In addition, an approved refund / credit will not include shipping charges previously paid.
**We do not accept empty containers or bottles as product returns. If you return an empty container or bottle to us, you will not receive a refund or credit.
Damaged Items
If you receive your shipment and there is a damaged item that is not useable, please notify us within 24 hours of receiving the shipment. Damaged item returns must have prior authorization for our Customer Care Department. All returns are processed via UPS. You will be instructed to leave the box containing the damaged item so UPS can pick it up. Once UPS is notified of the return, they will make 3 pick-up attempts, meaning they will come to the listed shipping address on 3 separate occasions in order to pick the damaged item up. We do not accept empty containers as damaged items. Once we receive the damaged item and it is processed through our returns department, we will refund the cost of the item to your account / credit card immediately. An approved credit or refund will not include shipping charges previously paid.
Exceptions
We do not accept returns on certain items regardless of its condition (unopened, opened, sealed, damaged, leaking, melted, etc.). These items include:
1. No returns on any bars.
2. No returns on Ready-To-Drink products.
In addition, we are not responsible for any health / fitness claims, guarantees, etc made by manufacturers for their health products and supplements.
Disclaimer
Impact Nutrition LLC and its subsidiaries (we, us, our) as well as our privately owned affiliated websites including SimplyCheapSupplements.com, SimplyCheapVitamins.com, TeamUSANutrition.com, ArmedForcesNutrition.com, PoliceAndFireNutrition.com, SupplementsDiscounter.com, USMilitaryNutrition.com, ProAthleteNutrition.com, and BariatricsNutrition.com have provided information on this Site for educational purposes only. It is not a substitute for professional medical advice or professional diagnosis. Do not use this information for personal diagnosis or treating a health problem or condition, or for prescribing any medications, supplements, or diets. Only your healthcare provider should diagnose your health problems and prescribe professional treatment or advice.
Information provided on this Site is solely for informational purposes only. We do not endorse or recommend any of the statements made on this Site, and specifically do not guarantee the accuracy of the statements made. Any and all suggestions are not to be considered professional medical advice or diagnosis. We strongly suggest that you consult your healthcare provider as self diagnosis or treatment based on any statements made on this Site could result in serious adverse effects including permanently disability or death.
None of the statements or information on this Site, including health claims, articles, advertising or product information have been evaluated or approved by the United States Food and Drug Administration (FDA). None of the products, ingredients, or statements referred to on this Site are intended to diagnose, treat, cure, prevent, or provide professional advice of any health condition or disease. Please consult your healthcare provider before starting any supplement, diet or exercise program, or taking any medications or receiving treatment, especially if you are under professional medical care. Make sure you carefully and thoroughly read all product labeling and packaging prior to use. Do not take any supplement without first consulting and obtaining the approval of your healthcare provider.
For more information from the Food and Drug Administration, please visit their official website at http://www.fda.gov/default.htm. The FDA is responsible for protecting the public health by assuring the safety, efficacy, and security of human and veterinary drugs, biological products, medical devices, our nation’s food supply, cosmetics, and products that emit radiation.
The FDA is also responsible for advancing the public health by helping to speed innovations that make medicines and foods more effective, safer, and more affordable; and helping the public get the accurate, science-based information they need to use medicines and foods to improve their health.
